FAQs

Why ILOH?

ILOH is an independent female owned, female run business. With the mission to take the shame out of buying and owning sex toys by bringing you an alternative shopping experience, we exclusively stock modern products which are all designed by women and/or female founded companies

Where do you send to?

We ship worldwide:

UK - £3.50 up to £50 Royal Mail 2nd Class Signed For, free over £50
EU - £15 up to £100 Royal Mail International Tracked EU, free over £100
Rest of the world - £20 for Royal Mail International Tracked

Is your shipping discreet?

Yes. Your ILOH delivery is for the recipients eyes only so all outer packaging is discreet and non branded

How does ILOH appear on my bank statements?

ILOH will appear on your bank statements as IL UK

Do you sell gift cards?

Yes, we do - in values of £20, £50 and £100. They are in our Gift Sets page here

Where is my order?

We'll try our best to post items within 72 hours of purchase via Royal Mail 2nd Class Signed For. We expect shipping to take 3-5 days but if you’ve been waiting longer then please drop us a message and we’ll chase up asap

What if I enter an incorrect shipping address?

Please ensure the shipping address provided during checkout is accurate and complete. ILOH is not responsible for replacements/refunds in the event of any losses, delays or delivery issues caused by incorrect or incomplete addresses provided by customers. In the event of an incorrect address, please contact us immediately

What if my toy isn’t working?

First of all, have you charged it? Even with brand new toys it is recommended that you give them a full charge when you take them out of the box for the first time. If you’ve done that and it still isn’t working then drop us a message and we’ll do our best to resolve the issue

Can I return my toy?

For hygiene reasons, we do not accept returns. If you’re unsure which toy to buy, drop us a message and we will try and match you to the best product for your needs